SupportYourApp is looking for a Native Kazakh Chat Support Consultant to deliver efficient and excellent customer support for a cryptocurrency trading platform. In this remote role, you will be the primary point of contact for users, handling their inquiries and issues while keeping up-to-date with market conditions.
What You'll Do
- Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
- Handle customer inquiries, order disputes, and appeals
- Provide valid, accurate information and solutions to customer requests
- Manage complaints and appeals, including follow-ups on escalations when required
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions
- Understand customers’ needs and deliver constructive feedback to the management team
- Continuously seek ways to improve team performance and work efficiency
- Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What We're Looking For
- Native Kazakh language proficiency
- Strong English proficiency (minimum B2 level)
- At least 6–12 months of online customer support experience
- Experience in live chat support and handling customer inquiries
- Strong analytical, logical thinking, and problem-solving skills
- Proof validation skills or payment/banking knowledge
- Positive and responsible attitude
Nice to Have
- English proficiency at C1 level
- Experience preferably in crypto or financial services
- Financial background
- Crypto industry knowledge
- CRM experience
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards system
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a global, fully remote position.
SupportYourApp fosters a multicultural and multilingual environment with a People First management approach.
