Responsibilities
- Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
- Communicate with developers and cross-functional specialists
Requirements
- Native Finnish-speaker and excellent English communication skills (C1 level)
- At least 6 months of live chat support experience, preferably in crypto or financial services
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
- Basic financial knowledge or payment/banking experience is preferred
- Crypto industry knowledge is a plus
- CRM experience in Salesforce is an advantage
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Work Arrangement
Remote (Worldwide)
Additional Information
- Native Finnish speaker required
- Excellent English communication skills (C1 level) required
- Stable internet connection required (minimum 50 Mbps download and 40 Mbps upload)
- Personal computer with at least 8Gb of RAM required
- Adaptability to different shifts including weekends and holidays required
- Work is fully remote
- Compensation in USD
- Independent contractors may not be eligible for all benefits
- Referral rewards available
