SupportYourApp is looking for a Chat Support Consultant to join our team, delivering exceptional customer service for a leading crypto trading platform. You will provide support via live chat, tickets, and email, directly impacting customer satisfaction. This remote role requires native Czech and excellent English.
What You'll Do
- Deliver outstanding customer support in crypto trading via live chat, tickets, and email.
- Handle customer inquiries, order disputes, and appeals with professionalism.
- Provide valid, accurate information and solutions to all customer requests.
- Manage complaints and appeals, including follow-ups on escalations.
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions.
- Understand customers’ needs and deliver constructive feedback to the management team.
- Continuously seek ways to improve team performance and work efficiency.
- Be part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.
What We're Looking For
- Native Czech and excellent English communication skills (minimum C1 level).
- At least 6 months of live chat support experience.
- Strong analytical, logical thinking, and problem-solving skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Live chat support experience preferably in crypto or financial services.
- Basic financial knowledge or payment/banking experience.
- Crypto industry knowledge.
- CRM experience in Salesforce.
Benefits & Compensation
- Flexible schedule and the opportunity to cooperate fully remotely.
- Inclusive international environment and compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time.
- Internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote, global position.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
