About the Role
The role involves delivering expert support to customers using medical technology systems, troubleshooting issues, and guiding successful adoption through proactive communication and coordination with various departments.
Responsibilities
- Deliver technical assistance to customers nationwide
- Respond to support requests in a timely manner
- Diagnose and resolve system-related issues
- Collaborate with field service engineers for on-site support
- Maintain accurate records of support cases
- Escalate complex problems to appropriate teams
- Provide feedback to product teams based on customer input
- Assist in training customers on system operations
- Support the rollout of software updates and patches
- Monitor service performance metrics
- Coordinate with sales teams during customer onboarding
- Follow up on unresolved support tickets
- Ensure compliance with service level agreements
- Participate in internal knowledge-sharing sessions
- Contribute to documentation improvements
- Assist in validating system configurations
- Guide customers through troubleshooting steps
- Track recurring technical issues
- Support remote system diagnostics
- Maintain up-to-date product knowledge
- Work with quality assurance on incident reporting
- Assist in post-installation follow-ups
- Help develop customer-facing support materials
- Respond to after-hours critical alerts as needed
- Support continuous improvement of support workflows
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Part of a national customer support team
Why Join Us
- Opportunity to work with advanced medical technologies
- Supportive team environment focused on professional growth
- Exposure to diverse healthcare settings and challenges
- Investment in ongoing training and development
- Focus on innovation and customer impact
What We Offer
- Comprehensive benefits package
- Flexible work arrangements
- Career advancement opportunities
- Access to learning resources
- Employee wellness programs
Not available
