About the Role
This role is responsible for managing the end-to-end service delivery of AMC operations nationwide, leading teams, optimizing performance, and ensuring compliance with quality and safety standards.
Responsibilities
- Lead and supervise regional service teams to ensure consistent performance and accountability
- Develop and implement national service strategies aligned with business goals
- Monitor key performance indicators and drive continuous improvement initiatives
- Ensure compliance with health, safety, and regulatory standards across all locations
- Oversee budget planning and financial performance for service operations
- Coordinate with cross-functional departments to enhance service delivery
- Manage vendor relationships and third-party service providers
- Lead incident response and resolution for critical service disruptions
- Drive adoption of standardized operating procedures nationwide
- Conduct regular site audits and operational reviews
- Support workforce planning and staffing needs across regions
- Facilitate training programs to improve technical and leadership capabilities
- Report performance metrics to senior leadership on a regular basis
- Ensure customer satisfaction through timely and effective service delivery
- Promote a culture of safety, accountability, and operational excellence
- Evaluate new technologies and tools to enhance service efficiency
- Maintain documentation and records for audit and compliance purposes
- Lead change management initiatives across service divisions
- Foster collaboration between field teams and central support functions
- Ensure alignment with national policy and organizational directives
- Manage escalations and resolve complex operational challenges
- Support recruitment and onboarding of key service personnel
- Oversee contract compliance for service level agreements
- Drive sustainability initiatives within service operations
- Contribute to long-term strategic planning for service expansion
Compensation
Competitive salary and benefits package commensurate with experience
Work Arrangement
Full-time, on-site with potential for hybrid flexibility based on operational needs
Team
Part of the national services leadership team overseeing AMC operations and cross-functional coordination
About the AMC Division
The AMC division focuses on delivering high-quality service solutions across the country, supporting critical infrastructure and client operations through technical expertise and operational rigor.
Leadership Expectations
The role requires a hands-on leader who can balance strategic oversight with day-to-day operational engagement, driving performance while developing team capabilities.
Not specified
