Beckman Coulter Diagnostics, a Danaher company, seeks a National Hardware Specialist, Automation to lead critical field implementations and provide high-level technical support. This role is responsible for the on-site implementation of complex automation systems and serves as a national escalation point for service issues.
What You'll Do
- Lead on-site implementation of complex automation systems.
- Provide national level escalation support by diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, networked computer systems, and complex software.
- Work closely with cross functional teams including Technical Support, Field Service, Sales, Project Management and Professional Development.
- Exercise judgment, based on previous experience, practices and precedents, to identify and solve unique and complex problems with laboratory automation systems.
- Support product and revenue growth through high quality execution of implementation processes with varying degrees of complexity.
- Provide technical troubleshooting, both on-site and via remote phone support, to experienced field service engineers.
- Work with limited supervision within established procedures and practices in collaboration with teammates and the installation team to build productive partnerships.
- Utilize mentoring and training abilities to transfer vital knowledge and technical skills to internal and external customers.
What We're Looking For
- Bachelor's Degree in Engineering or related discipline with 3+ years relevant industry or military experience; or Associate's Degree with 5+ years relevant industry or military experience.
- Experience must include complex electro-mechanical troubleshooting and repair.
- Highly flexible and willing to travel domestically at least 80% of the time at times on short notice (1 day).
- Must work from a home-based office located within one hour of a major metropolitan airport in the Central United States.
Nice to Have
- Proven ability in customer facing interpersonal written and verbal communication and facilitation skills.
- Strong computer skills (MS Office) knowledge and network/LIS communication and troubleshooting skills.
- Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements.
Technical Stack
- Complex electro/mechanical equipment
- Networked computer systems
- Complex software
- MS Office
- Network/LIS communication
Team & Environment
Part of the National Service Support Team and the National Automation team, reporting to an Automation NSS Supervisor/Manager.
Benefits & Compensation
- Hourly rate: $40.00/hour - $45.00/hour
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Bonus/incentive pay eligibility
Work Mode
This is a remote position located in the United States, requiring 80% travel.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
