Waveguide LLC, part of Compass Group, is looking for a Multi Unit Director to provide senior leadership for an elevated dining and hospitality program. This role sets the vision and standards for high-end, full-service restaurant experiences across ten communities in the Indiana and Cincinnati markets. You will function as a regional leader, ensuring restaurant-quality service, culinary excellence, and guest engagement.
What You'll Do
- Provide leadership, direction, and strategic oversight for dining and hospitality operations across eight communities.
- Function as a regional leader, aligning high-end dining programs with broader lifestyle, hospitality, and experience-driven objectives.
- Establish and maintain restaurant-quality standards for service, culinary execution, and guest engagement across all locations.
- Lead, coach, and develop eight direct reports overseeing multi-outlet, high-end dining operations.
- Champion a fine-dining, hospitality-forward philosophy rooted in full-service restaurant excellence.
- Oversee the execution of chef-driven menus, refined service models, and elevated dining concepts across all communities.
- Ensure dining outlets consistently deliver the polish, pacing, and attention to detail expected in high-end restaurants.
- Partner with culinary leadership to drive innovation, seasonality, and continuous improvement in food and beverage programs.
- Serve as a visible ambassador of hospitality, modeling intentional, guest-focused service standards.
- Elevate service culture through coaching, training, and clear expectations rooted in warmth, professionalism, and attention to detail.
- Drive guest satisfaction through proactive engagement, feedback analysis, and service recovery strategies.
- Position dining as a signature experience and a defining element of each community.
- Provide executive oversight of approximately $30 million in annual revenue across multiple locations.
- Guide leaders in budgeting, labor strategy, and cost controls while preserving fine-dining quality and experience.
- Analyze financial and operational performance to identify opportunities for growth, efficiency, and program elevation.
- Ensure compliance with all food safety, sanitation, regulatory, and company standards.
- Recruit, develop, and retain high-performing culinary and hospitality leaders with upscale or fine-dining backgrounds.
- Create clear expectations, accountability structures, and development pathways for leadership teams.
- Foster a culture of excellence, professionalism, and continuous improvement.
- Support succession planning and long-term internal advancement across the system.
What We're Looking For
- Senior leadership experience in high-end restaurants, fine dining, luxury hospitality, or upscale food & beverage operations.
- Proven success leading multi-unit, multi-outlet restaurant-style operations.
- Strong culinary foundation with the ability to evaluate and elevate chef-driven dining programs.
- Deep understanding of refined service standards, guest experience, and hospitality culture.
- Financial acumen with experience managing large, complex P&L structures.
- Exceptional leadership, communication, and coaching skills.
- Ability to travel regularly within the Indiana and Cincinnati markets.
Team & Environment
You will lead eight direct reports and oversee dining and hospitality operations across ten communities (eight facilities within a single strategic client portfolio). This role reports to the VPO.
Benefits & Compensation
- Salary range: $120,000 - $140,000
Work Mode
This is an onsite position located in Indianapolis, IN.
With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members.
