Responsibilities
- Collaborate with stakeholders to gather, document, and verify requirements related to retail banking and payment operations.
- Manage and refine user stories, acceptance criteria, and backlog prioritization in Azure DevOps for development teams.
- Convert business needs into functional specifications for Dynamics 365 modules including Finance, Customer Service, and Payments.
- Analyze existing workflows, identify inefficiencies, and propose process improvements based on industry standards.
- Support integration between Dynamics 365 and core banking systems, payment gateways, and external applications.
- Develop test scenarios, coordinate user acceptance testing, and validate compliance with functional and regulatory standards.
- Create user documentation, process guides, and conduct training sessions for end users.
- Ensure solutions comply with financial regulations, PCI DSS, and data privacy requirements.
Benefits
- Paid time off varies by employee grade (A–F), including vacation (12–25 days), company holidays, personal days, and sick leave.
- Medical, dental, and vision insurance coverage; coordinated with provincial healthcare in Canada.
- Retirement savings options such as 401(k) in the U.S. and RRSP in Canada.
- Life and disability insurance benefits.
- Employee assistance programs for mental health and personal support.
- Additional benefits as defined by local policies and eligibility criteria.
Work Arrangement
Hybrid
Other
- Your image may be recorded via video or screenshot during interviews and used for verification during hiring and onboarding.
- All qualified applicants will be considered without regard to race, national origin, gender identity or expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or other legally protected characteristics.
- Reasonable accommodations are available during the recruitment process; contact your recruiter for assistance.
