Requirements
- Minimum 12 to 14 years of experience in Dynamics 365 CE CRMplus Powerplatform CoE experience with strong technical and client facing skills
- Dynamics 365 Customer Engagement
- Sales Service
- Experience setting up Powerplatform CoE and citizen Developer
- Dynamics 365 CRM Power Platform Copilot Studio AI Foundary AI builder Agentic
- Facilitate detailed design from requirements and support construction and deployment
- Design components in a Service Oriented Architecture SOA environment with good technical expertise in middleware tools preferably Mulesoft
- Dynamics 365 in Online OnPremise implementations and environments and prior versions
- Providing highly available scalable Dynamics 365 architecture
- Hands on experience in CNet Java Script MS SQL MS CRM SDK MSD developer toolkit SSRS
- Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage
- Experience in MS CRM 3rd party Integration using Middleware Tools APIsREST ODATA WebAPIs SSIS packages
- Experience in using Azure services for integrationAzure Functions Service Bus etc PCF controls Power Apps and Power Automate for upstreamdownstream systems integrations
- Experience in data migration data analysis data mappings data harmonization using OOB and third party tools preferable expereince in Azure Data Factory
- Experienced in reporting architecture with SSRS and knowledge on Power BI
- Good to have knowledge in latest features of Dynamics 365 platform Sales Insights Customer Service Insights Customer Voice etc
- Experience in effective management of cloud platform resources and good understanding on security models and connectivity CRM systems
- Technical expertise in set up of DevOps pipelines for CRM systems on cloud platforms with standard DevOps tools
- Exposure in driving information management strategy design and deployment on cloud platforms preferably on Web Services global infrastructure and services
- Lead the technical workshops to work with Business and technology partners on requirements to design and develop architecture solutions
- Should have good problem solving and analytical skills
- Should be able to think independently and be solution driven
- Be accountable for solution delivery and technical leadership
- Lead technical efforts for PreSales engagements and contribute towards building niche solutionsPOCs
- Advocate best practices to develop scalable solutions in alignment with Product roadmap through supported and upgradable customizations implementations
- Experience in Agile methodologies
Nice to Have
- Experience in financial services Banking is preferable
- Microsoft Dynamics 365 for Sales
- Microsoft Dynamics 365 for Service
- Microsoft Dynamics 365 for Customizations
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Additional Information
- It is not typical for candidates to be hired at or near the top of the posted compensation range.
- In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
