Responsibilities
- Operate Google Workspace at scale: User lifecycle management (joiners, movers, leavers), Domain management, aliases, and coexistence scenarios, Security controls, access policies, and admin best practices
- Administer and optimise Slack: Workspace configuration, Slack Connect, governance, and access models, Integrations with ITSM and identity platforms
- Manage collaboration and productivity tooling such as Zoom, Atlassian, Github, Knowb4 and other SaaS platforms
- Maintain identity and SSO architecture across SaaS platforms
- Troubleshoot SAML / OAuth / SCIM integrations and issues
- Partner on device-based access controls and conditional access strategies
- Ensure access models follow least privilege and auditability principles
- Manage endpoint management for: macOS, Windows, and mobile devices
- Maintain: Device compliance policies, Security baselines, Zero-touch / automated provisioning, Robust and up to date asset inventories and assignments
- Work closely with IT leadership on long-term MDM strategy and tooling choices
- Adherence ITSM Tooling and processes: Request and incident workflows, Automation rules, Portal and self-service experiences
- Maintaining integrations of ITSM with collaboration tools (e.g. Slack-based request flows)
- Improve visibility, reporting, and operational hygiene across IT support processes
- Identify opportunities to reduce manual work through: Workflow automation, API integrations, Identity-driven provisioning
- Create and maintain clear documentation, standards, and runbooks
- Act as an entry point for workplace and identity issues and requests
- Work closely with: IT leadership, IT GRC, People / HR
- Influence tooling decisions and platform roadmaps through experience
- Balance delivery with long-term maintainability and scale
Requirements
- 2+ years experience in Modern Workplace / IT Operations / End-User Computing
- Experience with Device / Asset management best practices
- Experience with Desktop troubleshooting
- Exposure to domain services such as Active Directory, Azure Entra, Google Workspace (Preference for cross platform & Cloud exposure)
- Proven experience with identity & SSO.
- Solid understanding of endpoint management concepts and tooling
- Experience working with ITSM platforms
- Comfortable operating in fast-changing, growth environments
- Sound foundational knowledge in Security Best practices
Nice to Have
- Exposure to automation tools (scripts, workflows, APIs, low/no-code tooling)
- Experience supporting distributed or remote-first organisations
- Familiarity with security concepts such as Zero Trust and device-based access
- Experience participating in large-scale migrations (email, identity, collaboration)
Work Arrangement
Hybrid
Additional Information
- Due to the considerable amount of virtual work and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed in working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential.
