About the Role
The position involves providing on-site and remote support for mobile service systems, troubleshooting technical issues, and maintaining service efficiency across client locations.
Responsibilities
- Respond to service requests in a timely manner
- Diagnose and resolve technical problems with mobile equipment
- Maintain accurate service records and reports
- Coordinate with clients to schedule on-site visits
- Ensure all service protocols meet operational standards
- Perform routine maintenance on mobile service units
- Support deployment of new service technologies
- Communicate updates to team leads and clients
- Follow safety procedures during field operations
- Use diagnostic tools to assess system performance
- Escalate complex issues to technical supervisors
- Adhere to service level agreements
- Train clients on basic system functions
- Manage inventory of service parts and tools
- Optimize service workflows for efficiency
- Document technical resolutions for knowledge sharing
- Participate in team meetings and planning sessions
- Comply with company policies and procedures
- Report equipment failures promptly
- Assist in quality assurance checks
- Maintain professional conduct with clients
- Track time and service hours accurately
- Support after-hours emergency calls as needed
- Stay current with technical updates and training
- Contribute to continuous improvement initiatives
Compensation
Competitive hourly wage with performance incentives
Work Arrangement
Hybrid role with field and office components
Team
Part of a regional service delivery team
Why Join Us
- Opportunities for career advancement within service operations
- Investment in ongoing technical and professional development
- Recognition for high performance and reliability
- Supportive team environment focused on service excellence
- Engagement in meaningful, hands-on work
Physical Requirements
- Frequent bending, standing, and walking during service calls
- Regular use of hands for handling tools and equipment
- Occasional climbing or working in confined spaces
- Ability to work in varying weather conditions
- Tolerance for moderate noise levels in service environments
Not available
