Sparklight is hiring a Mobile Operations Manager with end-to-end operational accountability for Sparklight Mobile. You will ensure reliable, scalable, and customer-friendly mobile operations, serving as the central leader across activation, provisioning, billing, and support. This role partners closely with Product, Engineering, Billing, Care, Sales, and external vendors.

What You'll Do

Own end-to-end mobile operations for Sparklight Mobile, ensuring activation, provisioning, billing, and support functions operate reliably at scale with minimal customer friction.
Lead frontline and support readiness, translating mobile complexity into clear training, documentation, and playbooks that enable consistent execution and strong customer experiences.
Serve as the central cross-functional owner for Mobile operations, aligning operational execution with business strategy across Product, Engineering, Billing, Care, Sales, and external partners.
Define, monitor, and act on mobile operational KPIs, using data and root-cause analysis to reduce defects, improve performance, and protect revenue.
Anticipate scale-related risks and drive sustainable, long-term solutions, increasing automation, standardization, and operational maturity as the business grows.
Act as an escalation owner for high-impact customer or system issues, balancing immediate resolution with durable fixes.

What We're Looking For

7+ years of experience in customer operations, service delivery, or operational support within telecom, wireless, broadband, or technology-enabled services environments.
Direct ownership of complex operational workflows, including provisioning, activation, billing, or customer lifecycle management across multiple systems.
Proven experience supporting large-scale product launches or platform migrations, with accountability for operational readiness and frontline enablement.
Strong cross-functional leadership experience, partnering effectively with Product, Engineering, Billing, Care, Sales, and external vendors.
Demonstrated ability to leverage data and KPIs to identify issues, perform root-cause analysis, and implement sustainable operational improvements.
Experience serving as an escalation point for high-impact operational or customer issues.

Nice to Have

Wireless or MVNO experience, including SIM/eSIM workflows, number porting, device compatibility, and carrier integrations.
Experience managing vendor and partner relationships, including SLAs, incident coordination, and launch readiness.
Strong understanding of telecom billing and finance processes, including rating, invoicing, credits, discounts, and revenue protection.
Experience designing scalable operating models, SOPs, and automation to support growth and expansion.
Exposure to PCI, compliance, or regulatory requirements within telecom or payments environments.
Change management or transformation experience in high-growth or post-acquisition environments.
Proven ability to translate technical complexity into clear, actionable guidance for frontline teams.

Benefits & Compensation

Medical, dental, and vision coverage starting day one.
Life insurance for associates and eligible dependents.
Paid time off (vacation, holidays, and personal/sick time).
401(k) with 100% company match starting day one (up to 5% of eligible compensation).
Group Legal Plan with Identity Theft Protection.
Tuition reimbursement (up to $5,250 in the first year).
Annual community support initiatives across the U.S.
Associate recognition and awards programs.
Career advancement opportunities.
Collaborative, team-oriented work environment.

Work Mode

This role operates on a hybrid work schedule.

Cable One and our family of brands are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected status.