MMGY Global is hiring an Account Supervisor to act as the primary point of contact for agency clients, ensuring client satisfaction and the quality of all agency output. In this role, you will mentor junior staff and lead the strategic development of business-driving solutions. You will join a travel-obsessed collective focused on inspiring people to go places.

What You'll Do

Establish and invest in cross-channel agency relationships.
Maintain thorough knowledge of client MSAs, scopes, estimates, and resource allocations.
Contribute to or manage financial forecasting for your client portfolio.
Develop significant project SOWs and provide oversight on estimate development.
Stay current on the status of efforts across all internal agency departments and provide direction.
Guide cross-functional teams and external agency partners in integrated campaign development.
Draft strategic POVs to address client problems and concerns.
Develop and monitor progress against AC/AE/SAE growth plans.
Author project and campaign briefs in partnership with Account Planning.
Lead client and internal meetings.
Manage and participate in the execution of client presentations and meeting decks.
Execute annual performance appraisals for ACs, AEs, and SAEs.
Develop client advertising budgets in partnership with clients.
Draft and maintain client backgrounders.
Provide final approval of client billing worksheets and invoices.
Procure payment for all outstanding client invoices over 90 days late.
Update team forecast monthly with newly approved SOWs and estimates.
Strategically direct accounts, including leading marketing planning and meetings.
Approve internal time sheets for ACs, AEs, and SAEs.
Review actual vs. allocated resource data and look for opportunities to right-size accounts.
Develop client annual planning timelines and communicate requirements.
Represent the agency and client at industry events.
Embrace a team mentality and lead the day-to-day efforts of the account team.
Inspire and mentor the junior team.
Understand basic principles of direct marketing, offer targeting, and segmentation.
Understand appropriate research techniques for strategy, creative, and media needs.
Learn the client business, prepare deliverables, and become a brand expert and trusted client advisor.
Understand the agency portfolio of offerings and how to apply them to solve client business problems.
Merchandise agency work to foster client confidence and inspire other teams internally.

What We're Looking For

5+ years of experience in advertising or a related field.
Thorough knowledge of integrated marketing channels, including media, web, social media, PR, experiential, print, creative, and CRM.
Ability to communicate clearly and concisely, both verbally and in writing.
Results-oriented, self-motivated, and able to inspire a sense of urgency.
Ability to problem-solve, balance multiple priorities, and meet deadlines.
Ability to work both independently and as part of a team, including in leadership roles.
Strong work ethic, attention to detail, reliability, and great energy.
Proficient in Microsoft Office and Google business applications.
Demonstrates a high level of professionalism and respect.
Exhibits discretion with confidential information.