Responsibilities
- Serve in a customer-facing capacity to deploy integrated hardware–software products that meet customer and operational needs
- Own the deployment of Valinor products at test and demonstration events
- Design and implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges identified during product use
- Work with internal and external stakeholders to drive development of product features and configurations that improve real-world deployment
- Develop and contribute to a streamlined user feedback and engagement system, including issue tracking, training sessions, and operational preparation
- Be the first to respond when things go wrong, taking ownership of issues and driving resolution even outside your immediate area of expertise
- Think creatively, work collaboratively, and go above and beyond to get the job done
Requirements
- Experience translating and decomposing technical concepts into operational requirements and performance specifications
- Experience in project management and product deployment roles, with a proven track record of developing effective and collaborative relationships with customers
- Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics
- Extraordinary judgment and composure in high-pressure situations
- Eligible to obtain and maintain a U.S. security clearance at the TOP SECRET level
Nice to Have
- 3+ years of supporting U.S. Government customers or working in U.S. Government
Additional Information
- Willing to travel 50-75% of the time
