ASM Research is looking for a Military Field Consultant to manage a geographically distributed team responsible for supporting military beneficiaries. In this leadership role, you will ensure service delivery, advocate for families, and identify regional needs.
What You'll Do
- Provide supervision, training, mentoring, and practical support to assigned Field Consultants, including hiring, onboarding, management, and problem resolution.
- Facilitate regular team meetings to coordinate activities, identify lessons learned, and improve service delivery.
- Support the development of government-required deliverables, including analyzing data and compiling inputs from your team.
- Ensure team adherence to internal requirements for outreach plans, travel reports, and updates to reporting tools.
- Travel extensively throughout your assigned region to assess and document the needs of military families, identify recommendations to address service gaps, and form relationships with community providers and military representatives.
- Support on-demand events, such as staffing exhibit booths, providing briefings and trainings, facilitating referrals, and building coalitions to connect resources.
- Submit orders for educational and marketing materials.
- Hire, train, coach, counsel, and evaluate the performance of direct reports.
- Assist the Field Operations Manager and Director of Outreach Operations as needed.
What We're Looking For
- A Bachelor's Degree or an equivalent of 4 years of relevant experience.
- A minimum of 15 years of combined experience: at least 10 years of prior military service or relevant knowledge, plus 5 years in Military Service Programs and marketing, sales, recruiting, education, or similar networking-intensive work.
- At least 3 years of supervisory experience in either military or civilian roles.
- Strong customer service skills, knowledge of field operations, and a deep understanding of the military lifestyle.
- Willingness to travel up to 80% within your assigned geographical region.
- Ability to tailor communications to multiple audiences.
- Excellent analytical, organizational, time-management, and multi-tasking skills.
- Experience with project administration and meeting multiple deadlines.
- Experience in customer service quality and/or help desk environments.
- Strong organization and time management skills.
Nice to Have
- A Master's Degree is preferred.
- Prior experience in recruiting, counseling, or academic instruction is a plus.
Team & Environment
This role reports to the Field Operations Manager and Director of Outreach Operations.
