Work remotely as a part-time Customer Support Consultant providing multilingual support in Italian and English. Operate within a global, inclusive environment with flexible scheduling and a management approach centered on people. Deliver high-quality customer service across various technology sectors while advancing through ongoing learning and development opportunities.
Responsibilities
- Provide excellent customer support through phone, email, and chat channels
- Develop and maintain strong, long-term relationships with customers
- Stay current with evolving tools and technological advancements
- Manage sensitive customer information securely and with confidentiality
- Implement modern customer satisfaction strategies and best practices
- Maintain comprehensive knowledge of client products and achieve performance targets
- Collaborate with developers and professionals across departments
Requirements
- Fluency in Italian and English at a minimum C1 level
- 6 to 12 months of prior customer support experience
- Positive, proactive, and responsible mindset
- Personal computer with at least 8GB RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload)
Benefits
- Part-time position with a fixed schedule: Saturday, Sunday, Monday from 12pm to 8pm CET
- Fully remote work arrangement
- Inclusive international team environment
- Compensation paid in USD
- Referral rewards for successful friend referrals
- Balanced workload with attention to personal time and internal health policies
- Leadership that values employee growth and long-term collaboration
- Supportive conditions for personal and professional development
- Work culture based on trust, without mandatory time tracking
Compensation
Compensation in USD
Work Arrangement
global — Fixed schedule: Saturday, Sunday, Monday from 12pm to 8pm CET
Team
Team size: Over 1300+ specialists. Structure: Multicultural and multilingual support team operating globally. Reports to: Not specified
- People First management approach
- Culture built on trust
- Inclusive international environment
- Responsive leadership
- Greenhouse conditions for self-development
Additional Information
- Language requirement: Fluency in Italian and English at minimum C1 level
- Working days: Saturday, Sunday, Monday
- Working hours: 12pm - 8pm CET
- Work mode: Fully remote
- Equipment requirement: Personal computer with at least 8GB RAM and stable internet connection (minimum 50 Mbps download, 40 Mbps upload)
- Contract type: Engagement terms may vary; independent contractors may not be eligible for all benefits
- Data processing: Personal data will be processed as described in the SupportYourApp Candidate Privacy Notice
- Equal opportunity: Adheres to principles of equal treatment and prohibits discrimination
- Internal job code: 254
- Referral program: Rewards available for referring friends
