This role is central to ensuring participants in the Condition Management program receive consistent, compassionate, and professional support. As a Condition Management Account Coordinator, you will serve as a primary point of contact, helping participants navigate program resources, understand their care plans, and overcome barriers to engagement. You’ll combine empathy with strong organizational skills to deliver personalized service while accurately documenting interactions and following up promptly. Success in this role means improving participant satisfaction, increasing program adherence, and contributing to better health outcomes—all within a collaborative, supportive team environment that values continuous improvement and participant-centered care.
Responsibilities
- Respond to participant questions and provide assistance through inbound and outbound calls
- Support participants using email and online messaging platforms
- Maintain precise documentation of all participant interactions
Requirements
- Strong written and verbal communication abilities
- High attention to detail
- Customer service orientation
- Ability to work effectively both independently and within a team
Benefits
- Immediate eligibility for most benefits upon hire
- Comprehensive medical, dental, and vision insurance coverage
- Flexible spending account or Health Savings Account options
- 401(k) plan with company matching contributions
- Company-paid short-term and long-term disability insurance
- Paid time off and company-observed holidays
- Prioritizing participant needs
- Continuously seeking ways to enhance business processes
- Encouraging open communication and accessibility
- Respecting and incorporating team member feedback
Additional Information
- No prior experience necessary — comprehensive training is provided
- Position includes regular telephonic interaction, both initiating and receiving calls
- Emphasis on customer service excellence and active participant engagement
