GR8 Tech is hiring a Middle Client Delivery Manager

GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us. Why this role exists: This role exists to ensure the flawless integration of our most strategic B2B clients into our ecosystem. You’ll help us scale our global footprint by leading a technical delivery team that turns complex onboarding processes into a competitive advantage. What you’ll drive: Strategy & Outcomes - Own the implementation of scalable delivery processes in close alignment with the Global Delivery team. - Drive operational efficiency by optimizing systems, tools, and workflows to enhance client satisfaction. - Measure and analyze performance metrics and KPIs to identify bottlenecks and fuel continuous improvement. - Partner with executive leadership to offer strategic insights for platform innovation and business expansion. Delivery & Execution - Orchestrate complex integration projects, ensuring cross-functional teams move in sync toward successful onboarding. - Ship high-quality technical setups, maintaining a clear path from development to Release Management. - Unblock daily operations by making fast, informed decisions when technical or logistical challenges arise. - Simplify the transition between sales/onboarding and long-term maintenance phases. Stakeholder & Client Management - Align expectations between clients, Sales, and Account Managers to facilitate long-term, high-trust partnerships. - Communicate technical complexities to non-technical stakeholders, ensuring transparency throughout the delivery cycle. - Validate that client needs are met without compromising the integrity of our core platform. People & Leadership - Build and mentor a growing team of 10+ technical experts, fostering a culture of ownership and reliability. - Scale the team’s capabilities as the business expands into new markets and product lines. - Improve team motivation and collaboration through clear planning and proactive problem-solving. What makes you a GR8 fit: Must-have: - 3+ years of IT Client Delivery Management experience, specifically in B2B environments. - Full proficiency in Ukrainian or Russian, fluency in English. - Experience managing teams of 10+ people with a genuine passion for building motivated, high-performing teams. - Experience in iGaming industry, understanding of industry dynamics and specific. - Solid grasp of the SDLC, Change Management, and Release Management. - Hands-on experience applying Scrum/Agile to client-facing delivery. - Advanced proficiency in JIRA and Confluence. - Strong organizational and planning skills with the ability to ensure smooth execution under pressure. Nice-to-have: - Proficiency in Turkish. - Experience in high-load fintech or payment platform integrations. Why you’ll love working here: Benefits Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages. Work-life & support - Paid maternity/paternity leave + monthly childcare allowance. - 20+ vacation days, unlimited sick leave, emergency time off. - Remote-first + tech support + coworking compensation. - Team events (online/offline/offsite). - Learning culture with internal courses + growth programs. Our culture & core values: GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back. FUELLED BY TRUST: we’re open, honest, and have each other’s backs. OWN YOUR GAME: we take initiative and own what we do. ACCELER8: we move fast, focus smart, and keep it simple. CHALLENGE ACCEPTED: we grow through challenges and stay curious. BULLETPROOF: we’re resilient, ready, and always have a plan.