reply3 is hiring a Microsoft Dynamics 365 (CRM / CE) Business Analyst / Functional Consultant to serve as the key functional point of contact for both our customers and internal project teams. You will be responsible for analyzing business processes, gathering requirements, and translating them into actionable functional specifications for development.
What You'll Do
- Be the primary functional point of contact for customers and the team on MS-Dynamics 365 CRM / CE (Customer Engagement) projects.
- Analyze current and future business processes using BPMN 2.0.
- Lead customer interviews and workshops.
- Gather and create functional specifications and requirements (Functional Analysis).
- Create gap analyses for specific requests.
- Create and prioritize user stories for developers within development tools.
- Prepare test plans and scenarios, and conduct user training.
- Generate user documentation with provided tools.
What We're Looking For
- At least 3 years of experience as an MS-Dynamics CRM / CE Business Analyst or Functional Consultant.
- A Bachelor's or Master's Degree in Computer Science, Computer Engineering, Business Engineering, or a related field.
- Excellent client-facing and internal communication skills.
- Strong organizational skills, including attention to detail and multitasking.
- Fluency in English and French.
Nice to Have
- Working experience in business analysis using both Waterfall and Agile methodologies.
- Dynamics 365 CE certifications.
Technical Stack
- MS-Dynamics 365 CRM / CE (Customer Engagement)
Benefits & Compensation
- Extensive training and learning opportunities.
- Structured career progression with tools and guidance for subject matter expertise and management capabilities.
- Competitive compensation package.
- Paid certification programs for career evolution.
- A diverse and vibrant work environment surrounded by peers who share your passion for technology.
- Opportunities to get involved in Hackathons, Code Challenges, and Lab Camps.
reply3 is an equal opportunity employer.
