American First Finance is looking for a Merchant Training and Oversight Specialist to ensure our merchant partners are fully equipped to use our No Credit Needed payment solutions. In this role, you will be the expert guide, delivering training and providing oversight to help merchants operate efficiently and in compliance with our policies.

What You'll Do

Conduct high-quality, remote training sessions for merchants via phone and webinars.
Serve as the subject matter expert on AFF’s No Credit Needed payment solutions.
Educate merchants on best practices to enhance transaction efficiency and compliance.
Investigate and resolve merchant-related customer complaints, identifying knowledge or process gaps.
Monitor merchant advertising content to ensure compliance with AFF policies.
Collaborate with Sales, Compliance, and Customer Service teams to resolve high-priority merchant disputes.
Maintain detailed records of training sessions and merchant interactions in CRM and SharePoint.
Prioritize and manage assigned cases to meet performance SLAs and KPIs.
Identify opportunities to improve training content, processes, and merchant engagement.
Perform additional duties as assigned by leadership.

What We're Looking For

High School Diploma or equivalent
Minimum of 2 years of training, customer service, or call center experience
Strong verbal and written communication skills, with the ability to present complex information clearly
Proficient in Microsoft Office Suite (Excel, Outlook, Word) and CRM platforms
Excellent time management, organization, and attention to detail
Ability to handle multiple tasks in a fast-paced, high-volume environment