Responsibilities
- Conducting first phone calls with new members to assess fit for Brightline services
- Scheduling appointments for members
- Ensuring member paperwork has been completed
- Supporting Providers with a variety of administrative tasks
- Answering all admin-related questions between sessions
- Conducting eligibility checks, filing claims, and collecting member payment
- Keeping our internal software tool for the Member Support team ultra-organized
- Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale
Requirements
- A passion for our mission to redefine behavioral health for children and their families.
- A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.
- The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families.
- Comfort with a wide variety of technology including email, EHR, scheduling tools and more.
- Excellent communication skills (written and verbal) and organization skills.
- Ability to revel in the details and commitment to following through on all tasks, simple and complex.
Nice to Have
- Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.
Benefits
- Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
- 12 Company Holidays, Time Off, Parental Leave
- Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
Additional Information
- Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish.
