Zack D. Films is hiring a Member Financial Services Analyst to support the mission of delivering world-class, whole-person care for adults living with serious mental illness. This is a full-time remote role, with working hours aligned to Pacific Time.

What You'll Do

Own and manage the member-facing phone line, delivering compassionate, timely, and solutions-oriented support.
Manage expedient and accurate Verifications of Benefits (VOBs) to ensure members can access care without delay.
Collaborate and strategize cross-functionally with our member growth team to streamline onboarding and ensure a seamless member experience.
Oversee the Prior Authorization Process, ensuring timely submission of authorization requests.
Support member billing, collections, and payment posting processes in compliance with organizational policies and applicable regulations.
Bring a bias to action and high EQ, balancing detail-oriented execution with the ability to calmly navigate change, ambiguity, and unexpected challenges.

What We're Looking For

3+ years of experience working within insurance benefits, billing procedures, and prior authorization processes.
Experience using commercial insurance payor portals required.
Experience in an externally facing role, ideally working directly with patients; comfort with phone based work required.
Solid communicator who can translate complex payer or process issues into clear action steps across teams.
High EQ and service orientation, you build trust quickly with colleagues, partners, and patients.
Adaptable and resilient, you thrive in fast-moving, ambiguous environments.
Organized and detail-driven, you can manage multi-step processes without dropping details.
Experience with process optimization and compliance management.