Responsibilities
- Engage directly with community members to conduct enrollment discussions in person
- Maximize immediate sign-ups and conversion rates during field activities
- Assist individuals through the full registration, intake, and enrollment journey
- Meet weekly targets for enrollment, registration, and conversion metrics
- Consistently follow up with leads to convert them into active members
- Recognize obstacles to enrollment and escalate issues appropriately
- Contribute to efforts that retain and re-engage existing members when applicable
- Carry out enrollment tasks at designated partner locations, community sites, and outreach events
- Serve as a professional representative in community environments
- Quickly establish rapport and trust with diverse community members
- Support events hosted by the organization to create new enrollment opportunities
- Adapt to field-based work schedules, including availability during evenings and weekends
- Complete all registration forms, documentation, and enrollment steps accurately in operational systems
- Log activities promptly and correctly in Athena and other required platforms
- Follow defined procedures, compliance standards, and documentation protocols
- Report operational challenges, field observations, and process impediments in real time
- Collaborate with Market Growth Managers to advance community enrollment strategies
- Foster a high-performance team culture centered on enrollment success
- Maintain clear communication about field operations, conversion difficulties, and resource needs
Work Arrangement
On-site
Team
Field-based team focused on enrollment and community outreach
Other
- Fluency in both English and Spanish is required
- Must have reliable transportation and be willing to travel within the local area
- Flexible availability, including evenings and weekends as necessary
- All necessary equipment for the role will be provided
- Potential for fast-tracked career advancement with significant opportunities for personal development
