About the Role
The role involves providing remote administrative and patient support services in both Haitian Creole and English. Responsibilities include managing appointments, responding to patient inquiries, and assisting with documentation.
Responsibilities
- Handle incoming patient calls and messages promptly
- Schedule medical appointments and send reminders
- Translate medical documents between Haitian Creole and English
- Support patient intake and onboarding procedures
- Maintain accurate electronic health records
- Assist with prescription refill requests
- Provide language interpretation during virtual visits
- Verify insurance information and coverage
- Coordinate referrals to specialists
- Follow up on lab results and test outcomes
- Manage provider calendars and availability
- Prepare and distribute patient education materials
- Assist with prior authorization processes
- Respond to billing inquiries and concerns
- Support telehealth session logistics
- Ensure compliance with privacy regulations
- Update patient contact and demographic data
- Escalate urgent medical issues to clinical staff
- Track patient outreach efforts
- Maintain organized digital filing systems
- Assist with multilingual communication campaigns
- Confirm patient understanding of care instructions
- Support continuity of care between visits
- Document patient interactions accurately
- Adhere to office policies and protocols
Compensation
Competitive hourly rate
Work Arrangement
Remote
Team
Virtual healthcare support team
Language Requirements
- Must be fully proficient in both Haitian Creole and English
- Ability to interpret medical conversations accurately
- Experience translating health education materials
Technology Needs
- Access to a quiet workspace at home
- Computer with webcam and microphone
- Stable broadband internet connection
- Ability to use secure healthcare software platforms
Not available
