Responsibilities
- Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions, providing personalized benefits rather than general services.
- Manage inquiries through multiple communication channels (phone, email, etc.), including voicemail inbox management and message routing, providing prompt and accurate responses.
- Process and manage referrals, working towards efficient conversion within a 7-10 day timeframe while managing multiple referral loop processes for a large patient panel.
- Perform comprehensive data entry including clinical survey scores/results, diagnostic tests, remote physiologic monitoring (RPM), and remote therapeutic monitoring (RTM) data streams.
- Schedule and coordinate patient appointments while maintaining communication with patients regarding their care schedule.
- Manage and process inbound and outbound medical records, ensuring proper documentation and organization.
- Maintain accurate EMR records by updating care notes, face sheets, and ensuring the integrity of patient information.
- Attend clinical meetings, take detailed notes, and follow up on action items and project timelines.
- Collaborate with a multidisciplinary team of physicians, engineers, designers, and care team members to continuously improve patient care delivery.
- Resolve patient issues and complaints, identifying problems and finding appropriate solutions to ensure patient satisfaction while maintaining professional communication throughout the process.
- Achieve daily call quotas of 75-100 interactions.
- Adhere to established performance metrics to qualify for incentive plans tied to performance.
Work Arrangement
Remote (Worldwide)
Additional Information
- Full-time: 40 hours a week (with a possible shifting schedule including weekends)
- Benefits: Flexible PTO and HMO coverage
- Location: Remote (offshore, and willing to work US hours - EST/EDT)
