Responsibilities
- Use impeccable C-I-CARE in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
- Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
- Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
- Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
- Care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
- All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
- Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
- Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
- Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work
Requirements
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
- Strong written and verbal communication skills
- A High School Diploma or equivalent
- Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
- Experience working on collaborative, diverse, multi-disciplinary teams
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
Nice to Have
- Experience with remote teams
Work Arrangement
On-site
Additional Information
- This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm
- Based at the South End office in Boston, MA.
