ServiceNow is looking for a Marketing Operations Analyst to support how Marketing uses and operates its core campaign and content management capabilities. This role exists to make go-to-market operations and resource management solutions work better for the people using them every day.
What You'll Do
- Be a go-to operational contact for marketers who need help navigating campaign and content management processes
- Take in requests, questions, and issues, ask the right follow-up questions, and clarify what’s needed
- Help ensure work follows a clear, consistent process so people know where to go and what to expect
- Coordinate with partners to move work forward and close the loop
- Keep track of what’s in progress and help make status visible so teams aren’t left guessing
- Support the day-to-day operation of internal tools that help Marketing plan and manage work
- Notice patterns in questions or issues and flag opportunities to simplify processes or clarify guidance
- Provide lightweight guidance when needed to help teams use tools and processes correctly
- Help reduce noise, confusion, and unnecessary escalation by bringing consistency and follow-through to operations
What We're Looking For
- 2–4 years of experience in a business operations, analyst, or coordination role
- Comfort working across teams and helping untangle unclear or incomplete requests
- Strong organizational skills and attention to detail
- Clear, practical communication style and the ability to stay calm when others are frustrated
- Experience working with enterprise tools
- A mindset that values consistency, clarity, and follow-through
- Interest in how good processes and clean operations help teams scale and work more effectively over time
- Bachelor’s degree or equivalent practical experience
Team & Environment
You will work closely with cross-functional teams.
Benefits & Compensation
- Compensation range: $79,600 - $123,400 + equity (when applicable)
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
Work Mode
This is a hybrid role open to candidates in AMS - North America and Canada.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
