Highmark Health is looking for a Manager, Strategic Program Delivery and Operations to steer and lead transformative implementations. This strategic role requires blending technological acumen with business insight to drive operational excellence, enhance efficiency, and achieve key strategic goals across the organization.
What You'll Do
- Perform management responsibilities including hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
- Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary.
- Lead the strategic planning and execution of systems across Finance and other areas, ensuring operational excellence and alignment with business priorities.
- Manage the organization's portfolio of technology and non-technology initiatives from initiation through execution.
- Establish and report upon qualitative and quantitative measurements of project status and success.
- Own all aspects of the cloud operations process lifecycle, including strategy, planning, and cloud governance, including the Change Advisory/Change Control Board.
- Oversee change management activities.
- Drive operational excellence through the identification and implementation of continuous improvement initiatives, best practices, and procedures.
- Define KPIs, metrics, and SLAs to measure and monitor performance, cost, and support baselines.
- Champion continuous improvement initiatives for tools and processes to support the expansion of cloud services and customer base.
What We're Looking For
- 3 years of experience in a management or leadership role.
- 6 years of experience in project management.
- Bachelor's degree or relevant experience and/or education as determined by the company in lieu of a bachelor's degree.
Nice to Have
- 5 years of experience in consulting, technology services, cloud operations, or a related field.
- Master's degree.
- Project Management Professional (PMP) certification.
- Information Technology Infrastructure Library (ITIL) certification.
- Lean Six Sigma certification.
Work Mode
This position operates on a hybrid work model, with office locations in Pittsburgh, PA and Camp Hill, PA.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
