Patch My PC is seeking a Manager, SMB Account Management to oversee and nurture our portfolio of small-to-medium business client relationships. In this role, you will be pivotal in ensuring customer success, driving retention, and fostering growth for our patch management solutions.

What You'll Do

Lead and manage the SMB account strategy to maximize customer lifetime value.
Build strong client relationships to understand their needs and ensure successful product adoption.
Drive renewal and expansion opportunities within the SMB client portfolio.
Analyze account health and proactively address potential risks or challenges.
Collaborate with internal teams to advocate for customer needs and improve service delivery.

What We're Looking For

Proven experience in account management, customer success, or a related client-facing role, preferably within a B2B SaaS or technology environment.
Demonstrated ability to manage a portfolio of accounts, driving high retention and satisfaction rates.
Strong analytical skills to assess account health and identify growth opportunities.
Excellent communication and interpersonal skills, with the ability to build trust with clients.
Self-motivated and organized, capable of working independently in a remote setting.