Abnormal AI is hiring a Manager, Renewals Management | Abnormal AI

Abnormal AI is hiring a Manager, Renewals Management to own the renewal process for our email security SaaS business. You will lead a team dedicated to ensuring high customer retention, predictable revenue, and a scalable renewals engine.

What You'll Do

• Lead, mentor, and develop a team of Renewal Managers/Specialists, setting clear goals and KPIs for renewal bookings, gross renewal retention, upsell, and forecast accuracy.
• Manage and improve the full renewal lifecycle, from early engagement and negotiation to securing commitments and collaborating with cross-functional teams for contract execution.
• Drive a data-driven renewal process by monitoring pipeline health, identifying at-risk accounts, implementing preservation strategies, and reporting on key renewal metrics.
• Partner with Customer Success and Sales to identify and capture expansion opportunities during renewal engagements.
• Develop and mature forecasting models for renewal bookings, churn, and NARR, presenting updates to senior leadership to improve predictability.
• Manage escalations and high-visibility renewal situations, supporting Renewal Managers in complex negotiations or large-scale renewals.
• Stay current with SaaS licensing, pricing models, contract terms, and market trends in the email security and cybersecurity industry.

What We're Looking For

• 5+ years of experience in renewals, post-sales, or account management leadership within a B2B SaaS environment, with 2+ years managing direct reports.
• Proven track record managing renewals for enterprise customers, with demonstrated strength in renewal metrics and forecasting accuracy.
• Strong negotiation skills and the ability to lead renewal conversations at the executive level.
• Excellent analytical and operational mindset, comfortable building and using renewal dashboards, forecasting models, and playbooks.
• Strong communication and leadership skills with a proven ability to develop, motivate, and retain a team.
• Experience with CRM and customer success tools like Salesforce and Gainsight and a strong process-oriented mindset.
• Strategic thinker capable of improving and scaling processes in a dynamic, high-growth environment.

Nice to Have

• Experience in email security, cybersecurity, or other highly regulated SaaS industries.
• Experience working in a high-volume renewal environment or managing large renewal books.
• Exposure to international renewal or multi-regional contract management.

Technical Stack

• Salesforce
• Gainsight

Team & Environment

You will lead a team of Renewal Managers/Specialists, responsible for their development and the overall success of the renewals function.

Benefits & Compensation

• Salary Range: $159,840—$188,000 USD
• Equity: restricted stock units (RSUs)

Work Mode

This is a remote position open to candidates within the USA.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.