The Manager, Recruiting - GTM (Mexico) will lead a Mexico-based recruiting team supporting U.S. Customer Operations hiring at Zillow Group. This role is responsible for delivering high-quality, scalable hiring outcomes across high-volume and class-based roles while driving team performance and operational excellence.
What You'll Do
- Lead and develop a high-performing recruiting team based in Mexico, supporting U.S. hiring
- Provide coaching, setting clear goals, and driving accountability
- Own hiring delivery across Customer Operations roles
- Ensure the team meets targets for speed, quality, and candidate experience across high-volume and class-based hiring
- Partner with hiring managers and operational leaders to align on hiring needs, workforce plans, and timelines
- Translate hiring demand into effective recruiting strategies
- Drive operational excellence through data, using pipeline health, conversion metrics, and performance insights to identify gaps and improve efficiency
- Improve and scale recruiting programs and processes, including class-based hiring, workflows, and candidate experience, in partnership with cross-functional teams
What We're Looking For
- 5–8 years of recruiting experience, including experience supporting high-volume or customer-facing roles
- 1–3 years of people management experience leading recruiters
- Experience operating in fast-paced, metrics-driven hiring environments
- Strong ability to coach and develop recruiters while driving team performance
- Comfortable partnering with business leaders and influencing hiring decisions
- Data-driven, with experience using recruiting metrics to guide decisions
- Strong organizational and operational skills, with a focus on execution and delivery
- Effective communicator with the ability to build relationships across teams
- Must be physically based in Mexico
Nice to Have
- Experience working in or supporting regional or global teams is a plus
Team & Environment
- Mexico-based recruiting team supporting U.S. Customer Operations
Benefits & Compensation
- Competitive base salary
- Benefits
- Equity awards based on factors such as experience, performance and location
- Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025
- Included on the PEOPLE Companies That Care® 2025 list
- Innovative, inclusive, and engaging culture where employees are empowered to grow
Work Mode
- Remote position; employees must be physically based in Mexico and identify their work location to the company
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
