About the Role
This role is responsible for managing relationships with healthcare providers to enhance service quality, ensure compliance, and support network growth through proactive engagement and performance monitoring.
Responsibilities
- Lead ongoing communication with healthcare providers to ensure alignment with organizational goals
- Monitor provider performance using key metrics and implement improvement strategies
- Serve as the primary contact for provider inquiries and issue resolution
- Collaborate with internal teams to streamline onboarding and credentialing processes
- Conduct regular performance reviews and feedback sessions with provider partners
- Identify opportunities to strengthen provider networks and service offerings
- Ensure adherence to contractual obligations and regulatory standards
- Develop and maintain provider training materials and support resources
- Support the implementation of provider-facing technology platforms
- Coordinate responses to provider audits and compliance checks
- Gather and analyze provider feedback to inform operational improvements
- Facilitate provider participation in quality improvement initiatives
- Manage provider contract renewals and amendments in coordination with legal
- Track provider satisfaction and implement retention strategies
- Assist in the development of provider performance dashboards
- Lead provider outreach campaigns to expand network coverage
- Promote adherence to clinical guidelines and care standards
- Support incident resolution involving provider service delivery
- Maintain accurate provider records and documentation
- Work with data teams to generate provider-specific reports
- Coordinate provider education sessions on policy updates
- Ensure timely resolution of reimbursement concerns
- Support network planning through provider capacity analysis
- Foster a culture of accountability and continuous improvement
- Contribute to provider strategy development based on market trends
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of the Provider Engagement division
About the Team
This position operates within a dedicated provider engagement unit focused on optimizing network performance and provider satisfaction through structured support and strategic oversight.
Growth Opportunities
The role offers a clear path for advancement into senior management positions within provider operations, network development, or strategic partnerships.
Available for qualified candidates
