About the Role
The individual will lead strategic initiatives to improve the scalability and effectiveness of the partner success function. This includes developing operational frameworks, guiding data-driven decision-making, and aligning cross-functional teams to enhance partner outcomes.
Responsibilities
- Lead the development of operational strategies to support partner success at scale
- Design and implement performance metrics to track partner health and engagement
- Collaborate with cross-functional teams to align goals and execution
- Identify inefficiencies in current processes and recommend improvements
- Drive strategic planning for partner-facing operations
- Analyze data to uncover trends and inform business decisions
- Manage key performance indicators and reporting frameworks
- Support the scaling of onboarding and ongoing partner management workflows
- Partner with leadership to define long-term operational goals
- Develop dashboards and reporting tools for leadership review
- Coordinate initiatives across sales, customer success, and product teams
- Evaluate partner lifecycle stages and optimize touchpoints
- Lead special projects tied to operational excellence
- Ensure alignment between strategy and execution across teams
- Facilitate communication between technical and non-technical stakeholders
- Implement scalable systems to support growing partner demands
- Monitor operational KPIs and recommend corrective actions
- Guide resource allocation based on strategic priorities
- Support change management during process transitions
- Maintain documentation of operational procedures and best practices
- Drive adoption of new tools and platforms across teams
- Assess risks and dependencies in operational workflows
- Contribute to long-range planning cycles
- Work closely with finance on budgeting and forecasting inputs
- Ensure compliance with internal controls and audit requirements
Compensation
Competitive salary and equity package
Work Arrangement
Hybrid work model with flexibility based on role and location
Team
Part of the Partner Success team focused on scaling strategic partnerships
Why This Role Matters
This position plays a critical role in shaping how partner success is measured, optimized, and scaled. The work directly impacts the long-term health of key partnerships and the overall efficiency of the team.
What You’ll Achieve
Within the first six months, you will launch at least two operational improvements, establish core performance benchmarks, and contribute to a strategic roadmap for partner success scalability.
Available for qualified candidates requiring sponsorship
