Responsibilities
- Lead, manage, and develop a high-performing team of senior case managers
- Drive monthly settlement performance and ensure achievement of departmental KPIs and targets
- Conduct regular one-on-one meetings, coaching sessions, and performance evaluations
- Monitor pipeline, case progression, projections, and closing outcomes
- Hold team members accountable to productivity, quality, and client service standards
- Oversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlements
- Handle escalated client matters and ensure timely, professional resolution
- Analyze performance data and generate reports to identify trends and improvement opportunities
- Implement and maintain quality control standards through audits and process oversight
- Identify operational gaps and drive workflow improvements and efficiencies
- Develop internal talent, build leadership capability, and support succession planning
- Participate in hiring, onboarding, and training of new team members
- Ensure compliance with firm policies, legal standards, and internal procedures
Requirements
- Relevant legal or insurance experience
- Experience in case management leadership
- Ability to manage multiple priorities and adapt to changing business needs
- Accountability to measurable results and performance standards
Benefits
- Competitive salary ($85,000 – $125,000 annually) plus BONUS
- Performance-driven environment with opportunities for advancement
- Professional development and leadership growth opportunities
- Collaborative and high-impact team culture
- Opportunity to play a key role in a growing, nationally expanding law firm
Work Arrangement
On-site
Team
Structure: Manages a team of senior case managers
Role Overview
The Manager of Senior Case Management (Negotiations & Settlements) is a high-impact leadership role responsible for driving team performance, settlement outcomes, and operational excellence within the firm’s personal injury practice. This position oversees a team of senior case managers and is accountable for meeting aggressive settlement targets, maintaining high-quality client service, and building a scalable, results-driven department. This role is fully on-site in Miami Lakes and is designed for a leader who thrives in a fast-paced, performance-focused environment and is motivated by accountability, measurable results, and team development.
Application Process
Applications are open to qualified candidates with relevant legal or insurance experience. This position is ideal for experienced case management leaders seeking to contribute to a high-impact personal injury law firm with a strong focus on client service, operational excellence, and settlement performance.
Additional Information
- Full-time, on-site position
- Fast-paced, high-performance environment
- Collaborative team setting with focus on results, continuous improvement, and client outcomes
- Requires ability to manage multiple priorities and adapt to changing business needs
- Occasional weekend availability may be required for training or business needs
