Givebutter is hiring a Manager of Implementation

Givebutter is hiring a Manager of Implementation to lead, mentor, and grow a team responsible for guiding nonprofits through a seamless onboarding journey. You will oversee customer implementations, coach your team to excellence, and collaborate cross-functionally to deliver an exceptional customer experience that drives fundraising success.

What You'll Do

• Lead, mentor, and develop a team of 6–8 Implementation Managers through regular coaching, feedback, training, and performance management.
• Partner with Sales, Product, Support, and Engineering teams to ensure a smooth transition from sales handoff to customer go-live.
• Drive continuous improvement by developing scalable processes, playbooks, and tools that streamline onboarding and enhance efficiency.
• Monitor team and customer performance using data-driven insights to improve key implementation metrics like activation, time to value, adoption rates, and CSAT.
• Serve as an escalation point for complex customer challenges, working cross-functionally to resolve issues and maintain positive relationships.
• Partner with internal stakeholders to surface customer feedback that informs product development and enhances the onboarding experience.
• Contribute to strategic planning, hiring, and enablement efforts that support the long-term development and growth of the Implementation team.
• Act as the strategic program manager for our Magic Migration service delivery approach, informing product development priorities and guiding customers through platform transition.
• Provide thought leadership in fundraising and donor engagement strategy, helping customers maximize the Givebutter platform.

What We're Looking For

• 5+ years of experience in SaaS professional services, implementation, or customer success roles.
• 2+ years of people management experience, leading and coaching teams in a customer-facing capacity.
• Demonstrated ability to motivate, inspire, and develop team members to deliver exceptional results.
• Strong project management and organizational skills, with experience managing multiple workstreams simultaneously.
• Exceptional communication, problem-solving, and relationship-building abilities.
• Analytical mindset with experience using data to inform decisions, track KPIs, and identify areas for improvement.
• Comfort operating at both strategic and tactical levels—rolling up your sleeves when needed.

Nice to Have

• Familiarity with nonprofit fundraising, donor engagement, or CRM platforms.
• Experience with SaaS tools and CRMs; HubSpot experience preferred.

Technical Stack

• HubSpot

Team & Environment

You will lead a team of 6–8 Implementation Managers and report to the Hiring Manager.

Benefits & Compensation

• Remote Work from one of 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
• Health Insurance: Medical, Dental, and Vision insurance covered 100% for employees.
• HSA and FSA accounts.
• Dependent Care Coverage: 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
• Mental Health: Access to a TalkSpace membership.
• 401k: 3% 401k match for all eligible employees.
• Flexible PTO policy with uncapped vacation days and company-recognized holidays.
• Wellness Week: Company closes for one week each summer.
• Parental Leave: 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
• Home Office Stipend: Company-sponsored expenses, including high-quality laptops, monitors, and modern technology.
• Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit.
• Professional Development: Learning and development reimbursement opportunities.

Work Mode

This is a remote position open to candidates based in one of the listed hub locations: Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, or Nashville.

Givebutter is an equal opportunity employer.