Responsibilities
- Scaling the MSSP, OEM, and Alliance renewal and deal support function globally
- Driving operational rigor and execution through cross-functional partnership across Alliances, Sales, Finance, Legal, and Sales Operations
- Lead & Scale the MSSP Renewal Function: Lead a team of MSSP, OEM, and Alliance Account Managers responsible for supporting the Global MSSP and Alliance teams
- Oversee renewal management for MSSP, OEM, and Alliance partners, including multi-customer, multi-tenant, and pooled licensing models
- Ensure accurate, timely quoting aligned to MSSP, OEM, and Alliance pricing structures and contractual frameworks
- Develop a scalable coverage model aligned to regions, theaters, partner tiers, and strategic alliances
- Drive ARR Retention & Growth Across the MSSP Channel: Support Alliance and MSSP Sales teams in protecting and expanding ARR through proactive renewal management
- Partner with Alliance, Sales, Sales Operations, and Finance leadership to drive renewal predictability and pipeline visibility
- Establish KPIs and reporting to measure retention, renewal cycle times, partner engagement, and deal velocity
- Act as escalation point for complex partner renewals and non-standard deal structures
- Operational Excellence & Process Transformation: Create controls to ensure proper renewal quoting, contract integrity, and data accuracy within MSSP, OEM, and Alliance frameworks
- Implement automated workflows for MSSP, OEM, and Alliance quoting intake and tracking to improve scalability
- Document and maintain best practices for complex partner deal structures in a centralized knowledge repository
- Ensure globally consistent processes for MSSP, OEM, and Alliance renewals, co-sell engagements, and complex quoting scenarios
- Support CPQ and renewals transformation initiatives specific to partner business models and provide business requirements for system enhancements
- Cross-Functional Leadership: Partner with Deal Desk, Legal, Finance, Channel Operations, Sales Operations, and Alliance leadership to build a world-class Alliance renewal engine
- Align operational policies with partner program requirements and commercial models
- Provide structured feedback to improve partner experience and operational efficiency
- Talent Development: Develop, coach, and scale a high-performing team
- Establish clear development plans and career growth objectives
- Foster a culture of accountability, precision, and operational excellence
Requirements
- Relevant industry experience in High Tech / SaaS
- Strong understanding of MSSP, Channel, or Alliance go-to-market models
- Experience working with Annual Recurring Revenue (ARR) business models
- 6+ years of experience managing Renewals Specialists, Deal Support, Contract Management, Channel Operations, or Customer Success teams
- Experience managing SaaS subscription renewals, ideally within partner or indirect sales models
- Deep understanding of complex pricing structures, multi-entity contracts, and partner margin models
- Ability to lead cross-functional initiatives and influence stakeholders across Sales, Channel, Finance, and Operations
- Experience with Salesforce.com and Salesforce CPQ
- Advanced proficiency with MS Excel
- Ability to balance competing priorities in a fast-paced, global environment
- Exceptional communication skills across email, virtual meetings, and executive presentations
- Strong attention to detail and operational discipline
- Highly organized, analytical, and process-driven
- Comfortable operating in evolving channel and alliance structures
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Additional Information
- CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work
- CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $85.000 - $128.000 per year, with eligibility for commissions, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.
