CrowdStrike is hiring a Manager of Alliance MSSP Renewal & Deal Support Specialists to lead and scale the global renewal and deal support function for MSSP, OEM, and Alliance partners. You will drive operational rigor and execution through cross-functional partnership across Alliances, Sales, Finance, Legal, and Sales Operations.
What You'll Do
- Lead a team of MSSP, OEM, and Alliance Account Managers responsible for supporting the Global MSSP and Alliance teams.
- Oversee renewal management for MSSP, OEM, and Alliance partners, including multi-customer, multi-tenant, and pooled licensing models.
- Ensure accurate, timely quoting aligned to MSSP, OEM, and Alliance pricing structures and contractual frameworks.
- Develop a scalable coverage model aligned to regions, theaters, partner tiers, and strategic alliances.
- Support Alliance and MSSP Sales teams in protecting and expanding ARR through proactive renewal management.
- Partner with Alliance, Sales, Sales Operations, and Finance leadership to drive renewal predictability and pipeline visibility.
- Establish KPIs and reporting to measure retention, renewal cycle times, partner engagement, and deal velocity.
- Act as escalation point for complex partner renewals and non-standard deal structures.
- Create controls to ensure proper renewal quoting, contract integrity, and data accuracy within MSSP, OEM, and Alliance frameworks.
- Implement automated workflows for MSSP, OEM, and Alliance quoting intake and tracking to improve scalability.
- Document and maintain best practices for complex partner deal structures in a centralized knowledge repository.
- Ensure globally consistent processes for MSSP, OEM, and Alliance renewals, co-sell engagements, and complex quoting scenarios.
- Support CPQ and renewals transformation initiatives specific to partner business models and provide business requirements for system enhancements.
- Partner with Deal Desk, Legal, Finance, Channel Operations, Sales Operations, and Alliance leadership to build a world-class Alliance renewal engine.
- Align operational policies with partner program requirements and commercial models.
- Provide structured feedback to improve partner experience and operational efficiency.
- Develop, coach, and scale a high-performing team.
- Establish clear development plans and career growth objectives.
- Foster a culture of accountability, precision, and operational excellence.
What We're Looking For
- Relevant industry experience in High Tech / SaaS.
- Strong understanding of MSSP, Channel, or Alliance go-to-market models.
- Experience working with Annual Recurring Revenue (ARR) business models.
- 6+ years of experience managing Renewals Specialists, Deal Support, Contract Management, Channel Operations, or Customer Success teams.
- Experience managing SaaS subscription renewals, ideally within partner or indirect sales models.
- Deep understanding of complex pricing structures, multi-entity contracts, and partner margin models.
- Ability to lead cross-functional initiatives and influence stakeholders across Sales, Channel, Finance, and Operations.
- Experience with Salesforce.com and Salesforce CPQ.
- Advanced proficiency with MS Excel.
- Ability to balance competing priorities in a fast-paced, global environment.
- Exceptional communication skills across email, virtual meetings, and executive presentations.
- Strong attention to detail and operational discipline.
- Highly organized, analytical, and process-driven.
- Comfortable operating in evolving channel and alliance structures.
Technical Stack
- Salesforce.com
- Salesforce CPQ
- MS Excel
Team & Environment
This role is part of the Worldwide Alliances Organization and Global Renewals Management Function.
Benefits & Compensation
- Compensation: $85,000 - $128,000 per year + eligibility for equity grants.
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holiday policies.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees regardless of level or role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
- Vibrant office culture with world class amenities.
Work Mode
This is a fully remote position open to candidates globally.
CrowdStrike is proud to be an equal opportunity employer committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
