About the Role
Role details below.
Responsibilities
- Oversee all technology operations (e.g. DevOps, CI/CD, systems administration, network administration, desktop support) and evaluate them according to established goals.
- Maintain IT infrastructure including operating systems, Office365, email systems, security and development tools, applications, servers, desktop, laptops, software, hardware, Azure services and Internet connectivity
- Track and maintain hardware and software inventory
- Oversee all cloud services required for FedRAMP High compliance
- Research and evaluate emerging technologies related to Cloud services, and DevOps
- Evaluate current and future technology capabilities and make recommendations to advance products.
- Recommend efficient and cost-effective infrastructure equipment, infrastructure as a service (IAAS), software, and software as a service (SAAS).
- Inspect and monitor use of infrastructure equipment, cloud services, and software to ensure functionality and efficiency.
- Manage IT initiatives by business priority and be able to clearly communicate statuses to management.
- Collaborate with security, database, development teams and other professionals to provide superior service levels to the company.
- Analyze business requirements as a whole and all departments to determine technology needs
- Analyze infrastructure and cloud services need to support a suite of enterprise Software as a Service products
- Analyse technologies, processes, and vendors continually to find areas for improvement
- Ensure IT infrastructure and software services achieve SLAs
- Maintain, monitor and proactive care IT services to keep business continuity and disaster recovery
- Communicate relentlessly with team, manager, leadership, and sponsors to ensure transparency.
- Effectively work on multiple concurrent projects and with multiple competing priorities.
- Conduct training for employees to use software/hardware, to troubleshoot issues and provide technical support when needed
