MaintainX is looking for a Manager, Integration Delivery to lead a team of integration consultants responsible for delivering client-facing integration services and solutions. You will coordinate with cross-functional teams, ensure smooth project transitions, and maintain high client satisfaction while focusing on team development and process improvement.
What You'll Do
- Lead, mentor, and manage a team of integration consultants responsible for delivering implementation and configuration of integration solutions.
- Oversee day-to-day operations and performance of consultants across multiple client projects and workstreams.
- Ensure consistent application of delivery methodologies, documentation standards, and integration best practices.
- Serve as a senior escalation point for client and internal delivery issues related to integration scope and execution.
- Partner with integration solution consultants to ensure alignment of consultant deliverables with solution design.
- Monitor consultant utilization, productivity, and professional development, ensuring capacity planning aligns with demand.
- Conduct regular performance reviews, set goals, and support career development for integration consultants.
- Collaborate with sales and delivery leadership to support scoping, resource planning, and pre-sales activities.
- Support quality assurance and post-implementation reviews to identify opportunities for improvement.
- Drive continuous improvement and an innovative mindset with the team for tools and processes finding efficiencies and ways to automate.
What We're Looking For
- Bachelor’s degree in Engineering or a related field.
- 5 years of experience in professional services, consulting, or systems integration delivery.
- 2+ years of experience managing or leading a team of consultants.
- Strong leadership and people management skills, with a track record of developing high-performing teams.
- Excellent communication and client relationship management abilities.
- Solid understanding of professional services delivery models and metrics (e.g., utilization, billable hours, CSAT).
- Proficient in using collaboration platforms (e.g., Confluence, Jira, Smartsheet).
- Comfortable in a fast-paced, client-facing environment with shifting priorities.
Nice to Have
- Experience integrating ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics.
- Experience with integration platforms and concepts (e.g., APIs, middleware, iPaaS solutions like MuleSoft, Boomi, Workato, or Celigo).
Benefits & Compensation
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
