AireSpring is hiring a Manager, Information Technology (IT) to lead and support all IT operations. This is a hands-on leadership role requiring deep technical expertise to manage complex systems and a team in our fast-paced telecommunications environment.

What You'll Do

Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues.
Manage service level agreements (SLAs), incident response, and escalations.
Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).
Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including servers, virtualization, Active Directory, corporate networking, and cloud services.
Maintain robust backup, disaster recovery, and high availability strategies.
Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2) and lead annual compliance audits.
Manage endpoint protection, MDM, MFA, and vulnerability management.
Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.
Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure).
Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.
Hire, mentor, and manage a high-performing IT support and infrastructure team.
Manage IT budgets, procurement, licensing, and vendor relationships, including third-party support contracts.

What We're Looking For

Bachelor’s degree in Computer Science, Information Technology, or a related field.
8+ years of progressive experience in IT operations with at least 3 years in a management or team lead role.
Expertise in managing Windows Server, Linux, Active Directory, and Group Policies.
Expertise in managing Microsoft 365, Exchange Online, Intune, Azure AD.
Expertise in managing firewalls, switching/routing, SD-WAN, and VPN solutions.
Expertise in managing virtualization (VMware ESXi, Hyper-V), backup platforms, and cloud infrastructure (Azure/AWS).
Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.).
Experience with helpdesk tools and asset management systems.
Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
Strong problem-solving abilities with a customer-first mindset.
Willingness to be on-call or provide support outside of business hours when needed.
Ability to thrive in a dynamic, high-growth, and highly technical environment.
Must live in El Salvador or in other LATAM countries outside of the US.

Nice to Have

Master’s degree preferred.
Prior experience in a telecom or managed services provider (MSP) environment.
Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Technical Stack

Systems: Windows Server, Linux, Active Directory, Group Policies
Microsoft Suite: Microsoft 365, Exchange Online, Intune, Azure AD
Network & Security: Firewalls (e.g., Fortinet, Palo Alto), SD-WAN, VPN, TCP/IP, DNS, DHCP, VLANs, SNMP
Virtualization & Cloud: VMware ESXi, Hyper-V, Veeam, Commvault, Azure, AWS
Tools: ServiceNow, Jira Service Desk

Team & Environment

You will lead the internal IT Helpdesk team and manage a team of technical support professionals.

Work Mode

This is a remote position for candidates living in El Salvador or other LATAM countries outside of the US.

AireSpring is an equal opportunity employer, proud of its award-winning customer experience and stellar reputation for integrity, reliability, and dependability.