AireSpring is hiring a Manager, Information Technology (IT) to lead and support all IT operations. This is a hands-on leadership role requiring deep technical expertise to manage complex systems and a team in our fast-paced telecommunications environment.
What You'll Do
- Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues.
- Manage service level agreements (SLAs), incident response, and escalations.
- Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).
- Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including servers, virtualization, Active Directory, corporate networking, and cloud services.
- Maintain robust backup, disaster recovery, and high availability strategies.
- Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2) and lead annual compliance audits.
- Manage endpoint protection, MDM, MFA, and vulnerability management.
- Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.
- Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure).
- Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.
- Hire, mentor, and manage a high-performing IT support and infrastructure team.
- Manage IT budgets, procurement, licensing, and vendor relationships, including third-party support contracts.
What We're Looking For
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 8+ years of progressive experience in IT operations with at least 3 years in a management or team lead role.
- Expertise in managing Windows Server, Linux, Active Directory, and Group Policies.
- Expertise in managing Microsoft 365, Exchange Online, Intune, Azure AD.
- Expertise in managing firewalls, switching/routing, SD-WAN, and VPN solutions.
- Expertise in managing virtualization (VMware ESXi, Hyper-V), backup platforms, and cloud infrastructure (Azure/AWS).
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.).
- Experience with helpdesk tools and asset management systems.
- Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
- Strong problem-solving abilities with a customer-first mindset.
- Willingness to be on-call or provide support outside of business hours when needed.
- Ability to thrive in a dynamic, high-growth, and highly technical environment.
- Must live in El Salvador or in other LATAM countries outside of the US.
Nice to Have
- Master’s degree preferred.
- Prior experience in a telecom or managed services provider (MSP) environment.
- Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
- Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.
Technical Stack
- Systems: Windows Server, Linux, Active Directory, Group Policies
- Microsoft Suite: Microsoft 365, Exchange Online, Intune, Azure AD
- Network & Security: Firewalls (e.g., Fortinet, Palo Alto), SD-WAN, VPN, TCP/IP, DNS, DHCP, VLANs, SNMP
- Virtualization & Cloud: VMware ESXi, Hyper-V, Veeam, Commvault, Azure, AWS
- Tools: ServiceNow, Jira Service Desk
Team & Environment
You will lead the internal IT Helpdesk team and manage a team of technical support professionals.
Work Mode
This is a remote position for candidates living in El Salvador or other LATAM countries outside of the US.
AireSpring is an equal opportunity employer, proud of its award-winning customer experience and stellar reputation for integrity, reliability, and dependability.





