The Remote Support Specialist (Network and Systems) L3 will deliver advanced technical support for network and systems infrastructure, with a focus on firewalls, switches, and Windows environments. This role is fully remote and supports clients in the hospitality industry, requiring precise documentation and expert troubleshooting abilities. Nexplay Consulting Inc. offers a flexible, growth-oriented environment for IT professionals.
What You'll Do
- Provide remote helpdesk support for network setup, configuration, and troubleshooting.
- Manage firewall policies, switch configurations, and IP addressing.
- Assist with Windows Server administration and management
- Document all work in ticketing and RMM platforms.
What We're Looking For
- 5+ years of IT support experience with a focus on networking.
Nice to Have
- Strong knowledge of Fortinet, Cisco, Ruckus, Aruba or similar brands.
- Certifications like Network+ or Security+ preferred.
Technical Stack
- Fortinet
- Cisco
- Ruckus
- Aruba
- Windows Server
- firewalls
- switches
- IP addressing
- ticketing platforms
- RMM platforms
Team & Environment
- Work with a team that understands hospitality technology
- Growth-oriented culture
- Remote-friendly environment
Benefits & Compensation
- Flexible remote work environment.
- Competitive pay and growth opportunities.
- Work with a team that understands hospitality technology.
Work Mode
Flexible remote work environment.
