About the Role
This position leads the planning, execution, and evaluation of enablement initiatives aimed at improving team performance. The role requires managing a team, aligning with business leaders, and delivering scalable learning solutions that support organizational growth and operational excellence.
Responsibilities
- Lead the design and implementation of enablement programs for internal teams
- Collaborate with cross-functional stakeholders to identify capability gaps
- Develop scalable training solutions aligned with business goals
- Manage end-to-end delivery of learning initiatives for sales and service functions
- Evaluate program effectiveness using performance metrics and feedback
- Coach and mentor a team of enablement specialists
- Coordinate with product and operations teams during launch cycles
- Ensure content accuracy and consistency across delivery channels
- Drive adoption of new tools, processes, and technologies
- Translate strategic objectives into actionable learning plans
- Maintain a structured curriculum roadmap for ongoing development
- Facilitate leadership-facing reports on program outcomes
- Optimize enablement workflows for efficiency and impact
- Support change management efforts across departments
- Standardize best practices in instructional design and delivery
- Manage external vendor relationships for content development
- Align enablement timelines with go-to-market schedules
- Promote a culture of continuous learning and improvement
- Gather and integrate learner feedback into program updates
- Ensure compliance with internal training standards
Nice to Have
- Master’s degree in organizational development, instructional design, or related area
- Certification in training delivery or adult learning methodologies
- Experience in high-growth or startup environments
- Background in customer experience or operations roles
- Knowledge of CRM platforms and sales enablement tools
Compensation
Competitive salary and benefits package offered.
Work Arrangement
Hybrid work model with flexibility based on role and team needs.
Team
Part of the Learning and Organizational Development team focused on scaling capabilities across a dynamic, customer-centric organization.
About the Team
The Learning and Organizational Development team is responsible for building workforce capabilities through targeted learning initiatives. This role operates at the intersection of strategy, execution, and measurement to ensure teams are prepared for current and future challenges.
What You’ll Do
- Design and manage comprehensive enablement programs that support business objectives
- Lead a team responsible for delivering timely, relevant training content
- Partner with leaders to assess skill needs and implement development plans
- Use data to refine approaches and demonstrate program value
This role may support visa sponsorship for qualified candidates.
