CVS Health is looking for a Manager, Finance Operations (IC) to join our Financial Operations department. This role is central to managing revenue-cycle operations for CVS Health’s Caremark business, blending operational ticket queue management via Salesforce with direct client task management, requiring significant flexibility and time management.
What You'll Do
- Manage operational ticket queue via Salesforce Case work.
- Handle client-specific task management, including occasional weekend and extended hours to meet SLAs.
- Work with internal partners to document, review, and resolve cycle processing errors.
- Monitor client tasks and support the larger PBM Billing Cycle through project work, cycle issue resolution, and other initiatives.
- Serve as first line of support for issues related to your own tasks and case work.
- Work closely with internal Billing Production and Finance IT to support, review, and improve revenue cycle processes.
- Interface with multiple business units, attend or conduct conference calls, and establish rapport with internal and external partners.
- Create work instruction documentation.
- Identify, initiate, and follow through on issues to support projects aligning with enterprise objectives.
- Identify process inefficiencies and provide recommendations to management for resolution.
- Work within cross-functional teams to identify and resolve issues with broad organizational impact.
What We're Looking For
- 5 or more years’ experience in a fast paced, high volume, dynamic work environment.
Nice to Have
- Experience in PBM revenue cycle environment.
- Experience creating, reviewing, and approving project documents, reporting, and work instructions.
- Experience with SAP and SAP HANA, Access, and SAS is a plus.
- Self-starter, goal-oriented, with ability to manage multiple assignments with strict deadlines.
- Intermediate to expert level in Microsoft Excel, with experience using functions such as PivotTables, V-Lookup, Filters, and Macros.
Technical Stack
- Salesforce
- SAP
- SAP HANA
- Access
- SAS
- Microsoft Excel
Team & Environment
This role is part of the Financial Operations department within the Client Billing Team.
Benefits & Compensation
- Competitive compensation ranging from $60,300.00 to $132,600.00.
- Affordable medical plan options.
- 401(k) plan with matching company contributions.
- Employee stock purchase plan.
- No-cost wellness screenings, tobacco cessation, and weight management programs.
- No-cost confidential counseling and financial coaching.
- Paid time off.
- Flexible work schedules.
- Family leave.
- Dependent care resources.
- Colleague assistance programs.
- Tuition assistance.
- Retiree medical access.
Work Mode
This position offers a hybrid work arrangement.
CVS Health is committed to building a world of health around every consumer and fostering a workplace where every colleague feels valued and that they belong. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
