Samsara is hiring a Manager for our Select Customer Success team. In this role, you will be responsible for managing a team of CSMs and scaling the success motion for our enterprise customers. You will form strategic partnerships to ensure customers consistently realize business value from Samsara's platform.
What You'll Do
- Ensure ongoing success and value realization for Samsara’s enterprise customers.
- Define and execute long-term strategies for the Select Customer Success team.
- Find and grow the next generation of CSMs at Samsara.
- Keep executives informed of progress and advocate for change when needed.
- Lead from the front with a willingness to get your hands dirty.
- Champion, role model, and embed Samsara’s cultural principles as we scale globally.
- Hire, develop, and lead an inclusive, engaged, and high-performing team.
What We're Looking For
- 8+ years in Customer Success, account management, or consulting.
- 3+ years in management positions, including recruiting and retaining top talent.
- Experience with $1M+ ACV customers.
- Experience with Enterprise SaaS.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor's degree from a 4-year institution.
Nice to Have
- Led a team where each team member managed a portfolio of 8-20 accounts.
- Experience using Gainsight.
- Passion for going above and beyond the call of duty for their customers and team members.
- Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
- Strong program management experience.
- Strategic consulting experience.
Team & Environment
You will manage a team of CSMs on the Select Customer Success team.
Benefits & Compensation
- Above-market total compensation through base salary, performance-based bonus/variable pay, and equity.
- Flexible, employee-led remote model.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Compensation Range: $109,480—$147,200 USD.
Work Mode
This is a remote position open to candidates located anywhere in the US, except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
Samsara is an equal opportunity employer.
