Lead and grow a team of Account Executives dedicated to maximizing value within an established customer base. You'll shape performance through hands-on coaching, structured development plans, and clear accountability, ensuring your team consistently meets and exceeds revenue goals through cross-sell, up-sell, and retention initiatives.
Key Responsibilities
- Recruit, onboard, and mentor sales professionals, fostering a culture of accountability, collaboration, and customer-centricity.
- Define and track KPIs, using performance data to guide individual growth and improve team outcomes.
- Refine and execute sales strategies that drive customer expansion and reduce churn through proactive risk identification.
- Oversee the full sales cycle—from discovery to close—ensuring consistency, efficiency, and scalability in account management practices.
- Maintain accurate forecasting and pipeline hygiene in Salesforce, providing leadership with reliable revenue insights.
- Act as a strategic advisor to key accounts, stepping in during escalations and helping shape long-term customer success.
- Collaborate with Sales, Marketing, Product, and Support teams to align initiatives that enhance customer value and retention.
- Champion customer feedback internally, influencing product and service improvements that support long-term satisfaction.
What You Bring
- 2–3 years leading customer-facing sales teams in B2B SaaS, with a history of hitting or exceeding targets.
- Strong background in consultative selling, pipeline management, and performance coaching.
- Proficiency in Salesforce and data-driven decision-making to guide strategy and execution.
- Excellent communication and negotiation skills, with the ability to engage at executive levels.
- Experience in IT operations, cloud services, or SaaS technology is a plus.
Work Environment
This is a hybrid role requiring three days per week in-office in Sydney, Australia. The organization supports long-term career growth and values a culture built on curiosity, integrity, kindness, humility, and innovation. Benefits include comprehensive health coverage, 401(k), unlimited paid time off, and a flexible work model designed to support both collaboration and autonomy.
