What You'll Do
Lead a team of Account Executives dedicated to maximizing customer value and revenue growth through strategic cross-sell, up-sell, and retention initiatives. Provide ongoing coaching, performance feedback, and career development to build a motivated, results-oriented team.
Define and track key performance metrics, conduct regular performance evaluations, and implement structured plans to support professional growth. Guide the team through the full sales lifecycle, from initial discovery to contract negotiation and closing.
Proactively identify churn risks and lead the development of retention strategies to strengthen customer relationships. Ensure accurate forecasting and pipeline management using Salesforce, maintaining transparency and accountability across all stages of the sales process.
Refine account management practices to improve efficiency and scalability, leveraging data insights to adjust strategies and enhance team effectiveness. Serve as a trusted advisor to key customers, stepping in during escalations and helping shape long-term success plans.
Collaborate with Sales, Marketing, Product, Support, and Customer teams to align initiatives that drive customer value and revenue outcomes. Champion customer needs across internal teams to ensure solutions deliver measurable impact.
Requirements
- 2–3 years of leadership experience managing customer-facing sales teams in B2B SaaS environments
- Demonstrated success in leading teams that exceed revenue goals
- Strong background in consultative selling, with the ability to build trust and influence decision-makers
- Strategic thinker with analytical skills to interpret performance data and guide team execution
- Proven communication and negotiation skills, including experience with complex deals and executive-level discussions
- Proficiency with Salesforce and other sales enablement platforms
Preferred Qualifications
- Experience in IT Operations, cloud technology, or SaaS platforms
Benefits
- Medical, dental, and vision insurance coverage
- 401(k) plan for retirement savings
- Unlimited paid time off to support work-life balance
- Clear pathways for professional growth and advancement
- Hybrid remote work model with in-office presence three days per week
