Inspiration Mobility is hiring a Manager, Contact Center & Support Operations to lead our customer engagement strategy and operational excellence. You will oversee our support operations, ensuring a seamless and positive customer experience.

What You'll Do

Lead and manage the daily operations of the contact center and support functions.
Develop and implement strategies to improve customer satisfaction and operational efficiency.
Analyze performance metrics and data to drive process improvements and team performance.
Build and mentor a high-performing support team.

What We're Looking For

Proven experience managing a contact center or customer support operations team.
Strong analytical skills with the ability to translate data into actionable insights.
Excellent leadership and team development capabilities.
Experience designing and optimizing customer support processes and workflows.