Inspiration Mobility is hiring a Manager, Contact Center & Support Operations to lead our customer engagement strategy and operational excellence. You will oversee our support operations, ensuring a seamless and positive customer experience.
What You'll Do
- Lead and manage the daily operations of the contact center and support functions.
- Develop and implement strategies to improve customer satisfaction and operational efficiency.
- Analyze performance metrics and data to drive process improvements and team performance.
- Build and mentor a high-performing support team.
What We're Looking For
- Proven experience managing a contact center or customer support operations team.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent leadership and team development capabilities.
- Experience designing and optimizing customer support processes and workflows.
Work Mode
This is a hybrid position based in Washington, D.C.
Inspiration Mobility is an equal opportunity employer.
