Transcarent is hiring a Manager, Client Success to own long-term client success and drive measurable impact across a portfolio of accounts. In this role, you will act as a trusted advisor, leveraging data-driven insights to influence decisions, ensure strong client health, and expand solutions.
What You'll Do
- Drive measurable client value by aligning solutions to client goals, KPIs, and performance expectations.
- Build a deep, strategic understanding of each client’s business, objectives, and stakeholder landscape.
- Ensure clients adopt, engage with, and love the full product suite—driving utilization, satisfaction, and impact.
- Lead retention and expansion initiatives, driving revenue through long-term partnership growth.
- Proactively prevent and detect issues before they escalate, safeguarding client health and product engagement.
- Analyze and communicate insights related to KPIs, engagement patterns, claims trends, and ROI to drive data-backed decisions.
- Translate complex data into clear, actionable insights for client stakeholders at all levels.
- Serve as a strategic advisor who anticipates needs, shapes client roadmaps, and influences executive-level decisions.
- Lead structured root-cause analyses for client issues and drive systemic fixes.
- Build strong, multi-level relationships that unlock strategic access and foster deep advocacy.
- Secure client references, testimonials, and participation in market-facing opportunities.
- Maintain rigorous operational governance, including CRM accuracy and risk registers.
- Drive internal alignment by delivering clear, data-backed insights to influence product, marketing, clinical, and operational roadmaps.
- Own cross-functional coordination across Implementation, Solutions, Product, Clinical, and Marketing to deliver a unified client strategy.
- Lead renewal and expansion strategies end-to-end, partnering with Sales to close multi-year, multi-solution deals.
- Co-create multi-year roadmaps with clients that tie Transcarent platform expansion to their long-term strategy.
- Deliver compelling presentations and facilitate executive-level engagements to communicate value and strategy.
- Support marketing and engagement strategies to drive member participation and utilization.
What We're Looking For
- 10+ years in Account Executive, Client Success, or Strategic Account roles.
- 5+ years in Health Plans, PBMs, benefits, or employer healthcare required.
- Deep understanding of employer healthcare, PBMs, health plans, and digital health / navigation solutions.
- Demonstrated record of measurable client value creation, retention, and revenue growth in complex, large-market environments.
- Proven track record leading renewals and expansions for large, complex employer or health plan clients.
- Experience serving as a trusted advisor to senior and C-suite stakeholders.
- Ability to manage multiple priorities and deadlines in a dynamic, high-growth setting.
- Willingness to travel at least 30%, including overnight travel.
- Bachelor’s degree in Business or related field required.
Nice to Have
- Proficiency with CRM platforms (Salesforce strongly preferred).
Benefits & Compensation
- Salary: $90,000—$125,000 USD
Work Mode
This is a global position.
Transcarent is an equal opportunity employer.
