About the Role
This position leads the day-to-day management of benefits operations for the Americas region, overseeing program accuracy, vendor coordination, employee support, and compliance with local regulations. The role requires strong organizational skills, cross-functional collaboration, and a focus on continuous process improvement.
Responsibilities
- Lead the administration of health, retirement, and voluntary benefits programs across North and South America
- Ensure benefits data accuracy and timely processing across HR and payroll systems
- Manage relationships with third-party benefits providers and insurance carriers
- Oversee open enrollment planning and execution each plan year
- Support employee inquiries related to benefits through HR channels and self-service tools
- Monitor compliance with local employment laws and reporting requirements in multiple jurisdictions
- Develop and maintain benefits documentation, including summaries and plan materials
- Collaborate with HR, payroll, and legal teams to align benefits strategy with business needs
- Identify opportunities to improve operational efficiency in benefits delivery
- Track and report key performance metrics for benefits programs
- Lead audits and renewals for benefit plans in coordination with brokers and carriers
- Ensure secure handling of employee data in compliance with privacy standards
- Train HR and People team members on benefits policies and processes
- Implement new benefits initiatives and manage change communications
- Maintain up-to-date knowledge of regulatory changes affecting benefits in the region
Compensation
Competitive salary and benefits package offered based on experience
Work Arrangement
Fully remote position with flexibility across the Americas region
Team
Part of a growing employee experience team focused on scalable benefits delivery
Why This Role Matters
This position ensures employees across the Americas receive accurate, timely, and compliant benefits support. It plays a key role in enhancing the overall employee experience through reliable operations and clear communication.
What We Value
We prioritize integrity, precision, and proactive problem-solving. Candidates who demonstrate initiative, cross-cultural awareness, and a commitment to fairness in benefits delivery will thrive in this role.
This role does not include sponsorship for employment visas
