Sezzle is seeking a Manager, Agent Enablement & Operations for the S.MPLE Department. In this remote role, you will serve as the critical bridge between strategy and execution, overseeing a team of Advisors across multiple workstreams. Your focus will be on ensuring high-quality service delivery and driving performance to meet departmental goals.
What You'll Do
- Lead day-to-day operations across assigned S.MPLE workstreams, ensuring consistent, high-quality service delivery.
- Manage, coach, and develop Advisors across multiple specialties to achieve department KPIs and service level standards.
- Partner with the Director of S.MPLE and team Leads to execute departmental strategy, refine processes, and implement efficiencies.
- Oversee daily task assignment, turnaround time, and workflow optimization to ensure SLA compliance.
- Conduct 1:1s, quality audits, and performance reviews with assigned Advisors to maintain excellence and accountability.
- Track and report on key performance metrics including speed, accuracy, agent satisfaction, and repeat usage.
- Collaborate cross-functionally with internal departments to maintain alignment on processes, systems, and service improvements.
- Implement automation and AI tools to drive efficiencies and enhance the Advisor experience.
- Act as the first line of escalation for team issues and agent service exceptions.
- Support execution of new departmental initiatives, pilots, and process rollouts in collaboration with the Director.
- Reinforce departmental culture of innovation, ownership, and operational excellence.
What We're Looking For
- 5+ years of experience managing teams of 10+ in a fast-paced, service-oriented, or multi-functional environment.
- 3+ years of experience in real estate operations or brokerage leadership.
- Proven success scaling teams and improving operational efficiency through structure and accountability.
- Demonstrated ability to manage performance, coach individuals, and uphold quality standards.
- Experience implementing or managing workflows that leverage AI, automation, or digital platforms.
- Strong comfort with CRM tools, project management systems, marketing platforms, and reporting dashboards.
- Comfortable managing remote teams and supporting multiple time zones.
Technical Stack
- CRM tools
- Project management systems
- Marketing platforms
- Reporting dashboards
- AI tools
- Automation tools
Team & Environment
You will manage a team of Advisors across multiple specialties and report directly to the Director of S.MPLE. The team culture emphasizes innovation, ownership, and operational excellence.
Work Mode
This is a remote position open to candidates located in the USA within the EST or CST time zones.
Sezzle is an equal opportunity employer.
