Keeper Security, Inc. is looking for a Manager, Account Management (US) to lead a high-producing team within our B2B, AMER sales division. In this hands-on sales management position, you will oversee day-to-day sales activities, inspire achievement of sales targets, and optimize processes to drive growth.
What You'll Do
- Lead, manage, and motivate a team of Account Managers focused on renewals, expansions, upsells, and revenue growth.
- Drive revenue retention via a highly efficient, scalable customer renewal engine.
- Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products.
- Help directly manage Tier 1, high-priority client relationships.
- Collaborate with Customer Support to ensure accurate and complete onboarding of new clients.
- Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within the existing customer portfolio.
- Proactively monitor assigned client health through quantitative and qualitative means.
- Own the optimization of contracts and other documents supporting renewals.
- Scale, recruit, mentor, and grow the account management team, ensuring the right structure, talent, and processes are in place for success.
- Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets.
- Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity.
- Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success.
- Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching.
- Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting.
- Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging.
- Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness.
- Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics.
- Drive a high-energy, positive sales culture that motivates the team to perform at their best.
- Travel to and from customer meetings (locally and nationally), including the ability to rent and/or operate a vehicle on behalf of the company.
What We're Looking For
- 3+ years proven work experience as a Sales Manager.
- 3+ years previous work experience in the SaaS industry.
- Proven track record of meeting or exceeding sales targets and managing a high-performing sales team.
- Strong knowledge of SaaS sales processes, expansions, renewals, and CRM systems.
- Ability to construct, present, and execute territory-level sales strategies.
- Exceptional leadership, communication, and interpersonal skills, with the ability to inspire, mentor, and develop a team.
- Data-driven mindset with experience analyzing sales metrics to drive decision-making.
- Ability to adapt in a fast-paced, ever-changing market environment.
- Strong problem-solving skills, with the ability to handle challenges and find creative solutions.
- Ability to travel up to 20% of the time.
- Bachelor's degree in Business, Marketing, or a related field.
Nice to Have
- Cybersecurity industry experience.
- Salesforce experience.
- Experience working in the IAM (Identity and Access Management) industry.
Team & Environment
This role leads North America’s large-scale Mid-Market Account Management team.
Benefits & Compensation
- Medical, Dental & Vision (inclusive of domestic partnerships).
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.
- Voluntary Short/Long Term Disability Insurance.
- 401K (Roth/Traditional).
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc).
Work Mode
This is a hybrid position based in select locations within the Chicago, IL metro area.
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program.
