What You'll Do
Lead the guest journey at a historic champagne property, delivering refined, tailored experiences that reflect the legacy and elegance of the estate. You will manage all aspects of guest reception, from arrival to departure, ensuring comfort and consistency across private tours, tastings, and events—both on-site and off-site.
Oversee daily operations including setup and service for intimate gatherings, corporate functions, and overnight stays. You will coordinate table service, beverage offerings, and room preparation, maintaining seamless coordination between kitchen, cellar, and event teams. Conduct guided visits with narrative depth, sharing the story of the house with authenticity and presence.
Ensure the property remains in impeccable condition by supervising housekeeping standards, managing inventory of wines and hospitality supplies, and verifying the performance of technical systems in collaboration with support services. You will uphold strict compliance with health, safety, and hygiene protocols, and prepare necessary documentation for vendors and contractors.
Requirements
- Minimum of 10 years’ experience in luxury hospitality settings such as five-star hotels, boutique properties, or premium branded residences
- Demonstrated mastery in guest service, event logistics, and facility operations
- Strong organizational skills with proven ability to manage schedules, inventories, budgets, and maintenance plans
- Familiarity with booking platforms and digital planning tools used in hospitality
- Deep knowledge of wine, spirits, and gastronomy, with the ability to guide guests with authority and warmth
- Fluent in French and English, with confident public speaking and storytelling abilities
- Ability to lead temporary staff, including training and scheduling
- High level of discretion, empathy, and personal engagement with guests
- Adaptability to perform diverse tasks, from minor repairs to food preparation
Benefits
- Opportunities for remote work up to two days per week
- Comprehensive health insurance coverage
- Attractive salary package with profit-sharing and performance incentives
- Ongoing training and professional development
- Strategic location in Reims, just 45 minutes from Paris by train, with easy access to vineyards and production sites
Work Mode
This role operates in a hybrid format, based in Epernay and Reims, with flexibility for up to two remote workdays per week. The position requires regular on-site presence to ensure operational excellence and guest engagement.
